ABSA INSURANCE - USELESS AND BIAS TO CUSTOMER

I made a homeowners insurance claim in December 2024 due to heavy rain that caused a lot of damage and damp issues. ABSA allocated a company called Fritz Maintenance to do the inspection and insurance report. Sadly, after long delays, no apologies, and no feedback or response … in February 2026, I receive a rejection letter from ABSA citing that the damages was due to long term deterioration, lack of maintenance and servicing of the property. The company allocated to do this assessment was probably as *********** as the assessment done. Further the ABSA assessor that was meant to oversee and manage this situation was equally useless as NO COMMUNICATION was made to me to properly INVESTIGATE and come to an amicable response and solution to this situation. This was a one sided and very bias report which seems to favour ABSA very nicely. After years of paying insurance in the hope that one day when needed the most, you are left with so called competent people who seem to have their own and ABSA interest at the expense of the client. The final report stated that the claim is rejected due to lack of maintenance and service to the property… it would be interesting now to see how this investigator spins a new story when invoices and maintenance pictures have been produced showing what maintenance was done to the property in May 2024, just 1 year prior. R16000 was spent repainting and reservicing the property yet this inspector along with this useless Maintenance company had felt no need to contact me, no need to properly report and investigate as to what the cause of the problem was resulting in damage. Really useless service from ABSA as an insurance company.