NP
Nicolene P

1 reviews | Active since Jun 2014

25 Sept 2018, 16:13

ABSA INSURANCE - Unreasonable

This is regarding ABSA INSURANCE

Seeing that the complaints email address that you provided does not work I decided to place my complaint om Halo Peter

Good day

Please see my previous mail to one of your consultants, to date the neither the consultant or anyone from your complaints department came back to me. Looks like at ABSA Insurance you are just another number and as long as ABSA Insurance can get your money on a monthly basis everything is fine, whatever your problem as the insured is irrelevant. But skip a payment or don't pay your premium ONE month and you will get more phone calls a day than your upset wife at home when you are having a late night out with the boys.

CAN SOMEONE PLEASE PHONE ME!!!

A paying customer

Sarel Pretorius ********** 236

0
Replies (2)
Absa
Absa's reply26 Sept 2018, 15:57
Official

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID number / policy number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

NP
Nicolene P's update02 Oct 2018, 13:13
Reviewer Update
Hi I really think this is unacceptable after your request for my ID number and contact details you have not managed to sort this out? I have till date not received a call or an answer regarding my complaint. Is ABSA willing to assist? Please get back to me Sarel