ABSA INSURANCE UNPROFESSIONAL

I submitted a claim for wind damage that needs to be prepared. The claim was rejected and I had to pay someone out of my pocket yet I pay each year for home insurance. I did dispute the claim as their customer care said I could if I am not happy and I did and requested that a internal assessor came out, no one responded after weeks and four attempts.

I am not happy and the reasons being that the claim was rejected due to perlines being to far apart 1.4 meters as per current building regulations thats 1.2 meters said the builders a. Absa Home insurance said its rejected because its a building defect, but I bought the house like that how should I know it was a defect, when I have no knowledge about it, yet I did maintain my roof, by keeping it sealed and free from water leaks.

I did my part and did maintenance as far as I could and to the knowledge I had. I am disputing this matter for the fourth time.