Absa Insurance unhelpful and unfriendly

visited the branch in Sandton regarding my Dads insurance policy payout last week. I provided all the needed documentation to them including the executor letter, my account confirmation letter, both ID,. I was advised that the payout was approved and that the funds will be payed out within 72 hours into my account at FNB. I went back today to enquire about the payout and was advised that I need to open an Est late account and a personal savings account for me. Is this a money making story? After all this, they advised me that the payout will take another three months. Why was I told 72 hours and now its 3 Months. I was even told by a consultant that's its Absa's money, not my dads. Charlien Botha ***

I used to bank with Absa but moved to FNB, because of the service