ABSA INSURANCE - UNFAIR ********* PRACTICE

I bought a property seven years ago an have a bond with ABSA. On inception I signed for their Home Owners Cover Insurance. I recently had a claim where the bath tub upstair cracked and water started seeping through the tub, through the concrete slab and into my lounge downstairs, damaging my ceiling and ceiling fan, carpets ect.. I lodged a claim with the bank, 2 weeks ago. I called them to enquire on the progress of claim only to be told that it was rejected. I then escalated this to the complaint resolution department. It is now two weeks an nobody has come back to me. I now have a ceiling that is going to fall at any moment and is getting worse by the day. My problem is, they take so long to get back to a person with their decision, in the interim, the problem gets worse, if they decide not to pay for damage, what shouldhave cost you maybe R2000.00 will now cost R20 000.00. Still waiting for their decision from complaints resolution dept. The ceiling is resultant damage from the bath. This is covered in my schedule. ABSA Insurance, please be weary when signing, they will take your premiums and give you hasses when it comes to paying when you have a claim. Still awaiting their decision while my ceiling gets worse by the day.