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1 reviews | Active since Oct 2011

13 Dec 2017, 13:36

Absa Insurance tries to "hide" report from me?

Absa Insurance's Loss adjuster refuse to send me the latest report which they used to calculate my claim's payout and determining the replacement value of my home. He just said he did sent it, but I did not get it. I asked him per email to then send it to me again then, which he has not. It has been weeks now. The reason is probably because the "fencing" was part of the calculation and Absa refused to pay out my 2 nd claim for the fencing (which a car accident damaged) , saying that the fencing was not covered in the policy. If they would just send me the report I can see if they used the "fencing" amount or not. If they did use it, they MUST pay out my fencing claim. The "fencing" was included in the last report I received from Absa Insurance.

Here is the content of my last email to them which was ignored: Ivan,

I cannot find a calculation of the settlement offer’s “Replacement calculation. Can you please send it to me again then.

Thank you.

Regards

I just wonder why they are now trying to "hide" the report I am requesting. It appears to me that they know, that if I see that the fencing was on the calculations, that I have a valid claim. Why would they otherwise not send it to me, as asked by me? What do YOU think Mr Public?

0
Replies (6)
Absa
Absa's reply13 Dec 2017, 15:27
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd

's update02 Jan 2018, 07:19
Reviewer Update
Claudette Lewis Absa has still not sent me the document! This is disgusting. I can not believe that Absa Insurance has the audacity to write the response above and then just ignore their customer. Please note that I will keep on posting this disgusting service on this website until my request has been met by Absa Insurance.
Absa
Absa's reply02 Jan 2018, 11:10
Official

Dear Customer

Please be advised that this matter was dealt with by Nthabiseng Sibande together with Absa Insurance as well as Chairmane Sharp from the CEO Office you were provided with a repudiation letter and recourse steps which you need to follow should you not be satisfied with the feedback you have received.

Regards

Claudette

's update03 Jan 2018, 11:00
Reviewer Update
Claudette This letter and feedback you refer to, had nothing to do with the "fence claim" and you should know this. The feedback was all about the "fire claim" Claudette. My fence claim was rejected by Absa saying that I was not covered for the fencing. But when the fire claim's "replacement value" was calculated, the fencing was included in these calculations. How on earth can I then be "not covered" for the fencing claim? I just requested this last calculation from Absa to double check this. Why don't you just send it to me? What will it take from you just to send it? Now you are making such an issue about this. Just send the calculations to me. I did not receive the calculations of the fire claim's "replacement value" of my house. I think I am entitled to receive this if I request this? Or not?
's update09 Jan 2018, 16:47
Reviewer Update
Hi Mr Public Guess what??? Absa insurance HAS STILL NOT sent me the requested report!!! Nor have they contacted me to give me the reason why. If I do not get the report I will post this report on FB etc. I will not rest until I have it. Regards
's update18 Feb 2018, 14:25
Reviewer Update
Absa insurance HAS STILL NOT sent me the requested report!!! Nor have they contacted me to give me the reason why.