ABSA INSURANCE TAKE YOUR MONEY FOR ****TY SERVICE

I AM A ABSA HOME OWNER FOR THE PAST 4 TO 5 MONTHS. I ALSO TOOK OUT INSURANCE WHICH I PAID FOR 12 MONTHS IN ADVANCE. THAT WAS MY BIGGEST MISTAKE. ON TUESDAY NIGHT MY GEYER BURST / PIPE LEAKING, I HAS WATER ALL OVER THE CEILING, FLOORS ON WEDNESDAY. ON WEDNESDAY I CALLED ABSA INSURANCE SO MANY TIMES, WASTING SO MUCH MONEY ON AIRTIME, UNTILL AFTER 2 HOURS I GOT SOMEWHERE. I LODGED A COMPLAINT, AND WAS TOLD THAT IT WOULD BE SORTED OUT ON WEDNESDAY. THE PLMBERS WERE THERE ON WEDNESDAY, AND SAID IT'S A MANUFACTURER WARRANTY. AGAIN I CALLED ABSA INSURANCE, THEY WERE SO UNHELPFULL. THURSDAY THE MANUFACTTURES SAID THE GEYSER IS OK, THE PIPES AND TRAY NEEDS REPAIR, BUT IT'N NOT UNDER WARRANTY. I CALL ABSA INSURANCE AGAIN AND THEY SAID THEY WILL CALL BACK. NO ONE CALLS. TODAY IS FRIDAY, I HAVE BEEN WITHOUT HOT WATER FOR 3 DAYS NOW. BUT ABSA INSURANCE have recieved MY PREMIUMS OF 12 MONTHS IN ADVANCE. FOR ****TY SERVICE. THATS TOTALLY UNAACEPTABLE. NOW I WILL BE WITHOOUT HOT WATER FOR THE WEEKEND, AND IT'S GONNA BE A COLD WEEKEND. ABSA INSURANCE DOESNT DESERVE MY MONEY BECAUSE OF THEIR BAD SERVICE.