SP
Sholan P

1 reviews | Active since May 2016

01 Jun 2017, 10:37

ABSA INSURANCE - STILL NO JOY

<p>My previous complaint was logged on the 14 May 2017. To date ABSA has still provided pathetic service. The latest comunication was that an assessor needs to come out, however more than a week later i got one call to make an appointment, the assessor advised he would call me back and to date no further communication. Is cutomer service not important, as previously dated I have a baby due in a months time and nothing has even been approved. CAN THE CEO PLEASE CALL ME!!!!! It seems like the managers have no moral when it comes to customer service as the buck is again passed on to a consultant whom i did not get joy from in the first place. </p>

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Replies (1)
Absa
Absa's reply01 Jun 2017, 11:25
Official


Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd