Absa Insurance stands for no insurance when it counts....

Absa insurance - what is the point of having insurance? After our previous review on Hellopeter, which attested to how we have been struggling to get an ABSA approved contractor here to fix our ceiling (Claim No: ***). Absa responded only to send us a report that our claim has been rejected due to the roof having structural defects and many other claims about the roof....our house has been standing for 15 years ... apart from the fact that I would love to know on what basis these claims were made since no ABSA approved assessor came to evaluate the damage. So how can ABSA make these claims. The onus is now on us to prove otherwise????? REALLY???