Absa insurance - shocking and pathetic service.

I have registered a claim with Absa home insurance 4 weeks ago. Then I got told they cant find an assessor in this area and I must please get my own contractor to submit a quotation for the work. The quotation was submitted and nothing happened. About a week later Absa still hasn't done anything with the quotations. Then I spoke to a manager and things got moving. Then I got told they need a report and this was send through. Then this report wasn't correct and needed some info but Absa never specified exactly what technical detail they needed in the report. Now they have appointed their own assessor to come and look at the the damaged roof, 4 weeks after the claim was registered.

Also, this morning the 3rd different claims consultant from Absa contacted me whom is working on this claim, just causing more and more delays.

Its the 1 delay after the other and 4 weeks later Absa isn't even close to getting my roof and geyser fixed after the storm.

My workers have been without a roof over their heads and without warm water for 4 weeks thanks to Absa being so pathetic and slow.