UB
Unine B
1 reviews | Active since Nov 2014
22 Aug 2019, 10:38
Absa Insurance service level is shocking
I logged a claim on Friday morning the 16th of August 2019 just after 8h00 till today I do not get feedback on what is the status of my claim. Numerous phone calls and emails to them. I was just on the phone with them for longer than 10 minutes and was suppose to speak to another person but had to put down the phone due to the time.... This is unacceptable.
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Absa's replyOfficial
22 Aug 2019, 11:34Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Absa's reply22 Aug 2019, 11:34
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
UB
Unine B's updateReviewer Update
22 Aug 2019, 15:55All documentation submitted and no my claim was rejected.... when do ABSA ever pay for something? So we bought the house and now the garage door was not properly installed by previous owner and supplier at that time and I need to pay for repairs cause ABSA says they don't cover poor workmanship. Why didn't they come and check all work done when we purchased the house at that time to ensure all work done by previous owner and supplier was of good standard and quality to cover me... their customer in future? This is the 2nd time I am trying to claim something from ABSA which gets rejected... not acceptable. The contractor said the motor also needs to be replaced and he cannot really say what is the cause of the failure but ABSA says no...
UB
Unine B's update22 Aug 2019, 15:55
Reviewer Update
All documentation submitted and no my claim was rejected.... when do ABSA ever pay for something? So we bought the house and now the garage door was not properly installed by previous owner and supplier at that time and I need to pay for repairs cause ABSA says they don't cover poor workmanship. Why didn't they come and check all work done when we purchased the house at that time to ensure all work done by previous owner and supplier was of good standard and quality to cover me... their customer in future? This is the 2nd time I am trying to claim something from ABSA which gets rejected... not acceptable. The contractor said the motor also needs to be replaced and he cannot really say what is the cause of the failure but ABSA says no...