ABSA Insurance Service is unacceptable

After a serious assault and armed *******. (Nov 2014). ABSA and their accessors delayed and queried the claim up to a point where all valid and submitted quotations from us to replace all insured articles have expired. ABSA for no stated reasons and continuously on purpose queries most items, values and their excistance. In the meanwhile, we are still paying full monthly premiums. Most of the items ******, had to be replaced immediately to continue professional work and day to day activities. There were serious pschycological and physical bodily harm inflicted by the assualt/*******. ABSA is contributing to add additional stress and trauma due to ineffictive resolvement and delay with the claim. As loyal customers of ABSA for generations, we find this unacceptable.