Absa insurance service

Good day,<br> <br> I have logged a claim with Absa on the 2nd of January 2016 as a geyser burst in my home and almost three months later it still has not yet been approved and nobody has contacted me to explain why this is the case. (Therefore no work has started at my property).<br> <br> I am so disappointed in Absa's service and all I ask is for someone to contact me to explain why this is the case. It is just not acceptable.<br> <br> Regards<br> Tinus Potgieter