CB
Charles B

1 reviews | Active since Feb 2021

05 Feb 2021, 12:01

ABSA INSURANCE ****

My boundary wall was flatten by a severe storm inJanuary 2021. I lodged my claom with ABSA Insurance calling from the Bank on 11Jan 2021. My claim nr was then ***. Thereafter it became 417816 and then ***. With every call the claim nr changed and the response of the call agents changed.i received a call from the service provider asking wether ABSA has contaced me. I callled ABSA in the week of 4Jan2021 to se what is their response. i was simply informed the claim was not approved. I was shocked and told them to go to hell. J then called back asking them why a service provider would ask if they have called me if the service provider was not waiting for a positive reply. I realised that my opinion to the call centre agents that ABSA is running a *****elent claim **** is true. I have recorded my conversations with these call centre agents and their lies is their to listen to. This is nit the firms time ABSA is *****ing me. I am still paying a morgage of a house a build in 2006 but could only move in 2009 due to ABSAs failure to sent out assessors, but they continue to pay the contractor. I am bitter and frustrated becuase of ABSAs lies and *****ulant behaviour. I have resorted to take legal action. Yes I am gonna waiste mony I dont have but this time I will expose ABSA. I call on everyone who have UP when ABSA told them their claim was not valid. Let us start a class action claim against ABSA. let us expose this insurance **** because ABSA bullies people by dismissing their claims by going through gheir red ******* tape. All of us who gelt rob by ABSA must address this injustice, where we pay for something but in our of need were are dismissed as if we ding matter. I will take legal action. I will contact Tv programs eg Carte Blanche, the public proctecto, the bank ombudsman. I dknt care how long it takes but i will expose this insurance **** that ABSA is running. I recorded my conversations and it is clear to me that ABSA will not pay you if they feel like it. Please let us take action against ABSA insurance now

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Replies (2)
Absa
Absa's reply05 Feb 2021, 12:22
Official
Dear Charles,
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
 
Regards
Pravesh Bejay 

Best regards,

CB
Charles B's update05 Feb 2021, 14:23
Reviewer Update
Dear Pravesh
I have rep**** to your email as requested. Pls be informed i will not sit and wait for ABSA to fix my wall due to crime in my area. Its nearly a month now. I have spoken to a contractor to erect my damaged wall and I will also fix my garage and gate motors that was damaged during the storm due to power outage. ABSAs insurance dont even mentioned these 2 items.
If ABSA acts quick enough, they can repair all damages but I have waited long enough. I pay this insurance every month diligently and without fail, now that ABSA must assist me in my hour of need they make me jump throw Insurance red tape and hoops.
If i skip one month of payment on my bond and insurance, i will be threaten with repossession. Is this fair? It this how ABSA threats its loyal customers who do not rob them of anything