ABSA insurance refusing to assist or provide feedback.

I have logged a complaint for damages after a rainstorm. The claim was registered on 20 May 2023. An assessor would be sent to assess damages. Only one of the complaints were 'assessed' after two was logged. NO REPORT received from ABSA. I followed up and the same 'assessor' (Lovemore) was sent again. Still, no report or any feedback from ABSA. Today I received feedback that the solar panels located above the point of entry of one of the affected areas, has started giving problems and the bathroom ceiling and light is about to fall out as a result of damage. This is now escalating with NO COMMUNICATION from ABSA. This is the worst neglect i have experienced from a bank since I joined them in 1986 (Volkskas). I expect immediate action