ABSA insurance refuses to pay my money

In 2014 I had a break down and needed a tow truck to tow my car to the nearest dealership. I called ABSA insurance to arrange the tow truck, and they advised that I find a tow truck myself and pay for the service and that they will refund me. I did exactly that and I was refunded in due time. <br> <br> I had another break down on the first week of December 2015. I tried many times to report the breakdown to ABSA Insurance in order to arrange a tow truck but their telephone lines were too busy. I called a tow truck and paid for the service hoping that ABSA would refund me as they did previously.<br> <br> On Wednesday I finally got hold of one of their consultants and explained everything to them, but they referred me to someone else who also referred me to another department. I ran out of airtime as I was explaining to the third person, I requested them to call me back and they said they are too busy. I bought more airtime and called them again and had to once again explain the whole story. After all that effort ABSA refuses to reimburse me, although nothing in the policy has changed.<br> <br> This was the worst customer service ever!<br> <br> ABSA please pay me my money!<br>