Absa Insurance - Poor Service from service provider

It seems as if Absa is doing a person a favour to attend to your building claims due to storm damage. They take forever to process claims while the debit orders are going off like clock work every month. I registered a claim for storm damage due to excessive rain in Kimberley on 18 February 2020 and the repairs have still NOT been effected. I called the call centre several times but nothing is fortcoming...

It is very disappointing that they only have 1 contractor in the Northern Cape Province who is still so ****** and takes their OWN time to attend to claims... This is unacceptable...

At this stage, I prefer to get my own contractor to effect claims as I have been severely inconvenienced with rain pouring into a bedroom every time it rains since 18/02/2020.

It is time for Absa Bank to be transformed, by having more people on the panel, who are professional and can do the work quickly and efficiently.

At this stage, I will prefer to get the services of an independent contractor to effect the work on my property as Absa has been dragging their feet to attend to the claim.