Absa Insurance poor service delivery

I am writing this as I am holding the line for an Absa insurance consultant for this past 10min. I logged a claim in May after heavy rains which caused damage to my patio roof and electrical works. Today 24th June, I have not received any call from ABSA advising me of status or feedback. I called in numerous times, only to be told that my claim is not yet finalised and the consultant will get back to me. I am still waiting and evertime I call, I'm told they will get back to me and never. This is so dissapointing and shocking, and in the interim my patio ceiling damage is deteriorating. How is this poor customer service delivery allowed?