Absa insurance poor service and provide poor service

On the 16th of July 2019 I send the claim form to Absa insurance for a new claim. After was send from one person to another because the property was late estate. I called daily to see if the claim was received after I had emailed on the 16 July 2019. I spoke to numerous people who kept not being able to assist me until I spoke to Joy who said they had approved the claim. I have emails. An accesser was sent out to check the leak in the bathroom. On the accessment coming out reported that the leak in the toilet and the bathtub had cracked. So the bathtub had to be replaced. We need to lodge a new claim for the toilet to be replaced as well. Which I did not agree with at first. But because of so much fighting I then agreed that I would lodge a second claim. So I spoke to Joy manager who agreed to keep contacting with me. That was on the 29July 2019. So on the 05 August the plumber came to replace the bathtub with a cheap plastic bathtub. Which was incorrect. Left since on the 05 August not finish the work. My mother has been unable to bath since then on Wednesday 07 I called Absa to complain the send a new contractor to finish the work.Who came but she can't do anything. Because it was on weekend. But we do not want the bathtub that they replace and we be inconvenience. Because of selfish people trying to make me money out of us. I do not want the plumber to come back because I feel has disrespect my mother and treat her bad in her old age. We pay insurance for easy of mind.