ABSA INSURANCE POOR SERVICE AND INCONSIDERATE!

I made a claim for a geyser +- 5 weeks ago .plumbers were sent on the same day.gesyer was replaced and the water was warming up for a week after that there was cold water, i then contacted the insurance again, they sent plumbers again the 2nd plumbers gave a report that it is an electrical problem. A week later electricians came for a cotation and left.since then i havent been contacted about way forward i remained +-3 weeks again with a geyser thats not working and for 2 weeks iv been receiving an sms saying '' we are attending your claim, it may delay between 2-5 days." This morning i called the number wich was on the sms and the conlsultant told me that the switch that is damaged is not covered by the insurance.a.agine i waited 4weeks for with false hope.they never bothered to give me a report.I asked the consultant where can a lay a complaint he said he will send an email with i formation.he has not sent anything now even a mere official appology for the inconvenience. ABSA INSURANCE POOR SERVICE AND INCONSIDERATE TO CUSTOMERS!!!!