Absa insurance poor service

I have submitted all relevant photos, report and invoice to absa insurance on the 13th November 2020 but have received no response whatsoever from them.I have sent numerous emails but all I get back is that someone will be in contact but guess what still no reponse. I held on many times with the call centre even speaking to a Nowande Ndlovu but called mysteriously dropped. They just dont care about their clients. I have been with them from 2008 and have not had any major claims. I was amazed how efficient the retentions department was a few months ago when I wanted to move to a different insurance company.