ABSA INSURANCE POOR CLAIM HANDLING

We're lodged a claim on 5 May with Absa Insurancef or a plumbing leak. The plumbers they sent didn't locate the leak correctly and fixed something that didn't need fixing. After seeing that there was still a leak they demanded another excess payment, which of course is absurd given that they did not fix the original problem. After the case was assigned a Level 2 urgency on 11 May we are still sitting with the case unresolved on 22 May, while the leak persissts costing additional money. The assigned agent also does not respond.