ABSA INSURANCE POLICY IS A **** TO ROB PEOPLE MONEY

<p>I have been banking with ABSA bank for seven years and i joined the funeral cover over the phone four years back but i never got the policy documents till now. i made several request of policy document from them but they always give me false information. i continued to pay the policy as the bank confirmed that it was legit. i was on unpaid maternity last four months and the debit order for the policy did not go through twice and i was not aware. i got a message from ABSA insurance that my policy has lapsed and i quickly went to the bank to find out if i can reinstate the policy and the ABSA call centre consultant told me to pay R180.00 for the two months that the debit didn't go through and email proof of payment and reinstate forms then my policy will be reinstated without any waiting period. when i called to check if my policy has been reinstated the ABSA call centre team leader is telling that i must join the insurance as a new member and wait for 6 month to be covered, the information differ from the one the other consultant gave me. ABSA bank is not a bank i can trust with my money i am moving to another bank. they are *******. </p>