ABSA INSURANCE - PATHETIC SERVICE

I lodged a claim with ABSA building insurance for damages that were caused during a storm on the 13 of January 2016, my roof tiles were damaged, as well as my garage door motor and external security light. ABSA sent out about 3 assessors to view the damages, in the 3 weeks that I waited for them to provide feedback. I had to constantly call them to find out the status of the claim, after speaking to 5 *********** people I requested to speak to a 'senior' person, I was referred to MOHAMMED from the call centre who is apparently the Supervisor, he advised that the claim was rejected based on the damages not being caused by the storm and lighting, which is total *******. I asked to see the report which he refused to let me have, I spoke to his Team leader Noelene who also refused to let me have a copy. I find this extremely distasteful to say the least I had a similar instance and the repairs were covered by ABSA, there was no policy change but this time ABSA completely rejected the claim, which is totally unacceptable, damage caused due to storms and lighting is covered yet these idiots refuse to approve the claim???? What happened to consumer rights??? <br> #absamustfall