PP
Poobalan P
1 reviews | Active since May 2013
21 May 2018, 12:44
ABSA Insurance pathetic once again
Logged a claim for water damage to kick boards damaged. This has caused a unhygienic smell in the kitchen. Til date ABSA Insurance has not solved this issue. Why do we pay insurance if we have to deal with all these issues and bad service from companies?
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Absa's replyOfficial
21 May 2018, 15:03Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply21 May 2018, 15:03
Official
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
PP
Poobalan P's updateReviewer Update
21 May 2018, 15:16Thanks Vanessa for your quick response. This claim was lodged on the 23 April 2018.
Here is a trail of communication
25/04 Spoke to Esther, said the documents did not come through from me, I resent and she confirmed acceptance.
30/04 Spoke to Qetelo resent the pictures I took plus the quotation
08/05 called and spoke to Esther Hlabedi and Tubie
Zanele Mofikeng – Specialised Team. Call back in a day if they don’t call me
09/05 called and spoke to Emma Motsisi
15/05 called and spoke to Esther, she will ask the Contractor to call me
16/05 Spoke to Farrad and Benji at the Contracting Company
16/05 Spoke to Aubrey
21/05 Lerato / Kagiso will get a Manager or Consultant to call me.
This is unacceptable!
PP
Poobalan P's update21 May 2018, 15:16
Reviewer Update
Thanks Vanessa for your quick response. This claim was lodged on the 23 April 2018.
Here is a trail of communication
25/04 Spoke to Esther, said the documents did not come through from me, I resent and she confirmed acceptance.
30/04 Spoke to Qetelo resent the pictures I took plus the quotation
08/05 called and spoke to Esther Hlabedi and Tubie
Zanele Mofikeng – Specialised Team. Call back in a day if they don’t call me
09/05 called and spoke to Emma Motsisi
15/05 called and spoke to Esther, she will ask the Contractor to call me
16/05 Spoke to Farrad and Benji at the Contracting Company
16/05 Spoke to Aubrey
21/05 Lerato / Kagiso will get a Manager or Consultant to call me.
This is unacceptable!