ABSA INSURANCE PATHETIC! EMAILS BEING IGNORED AND PHONE BEING PUT DOWN IN MY EAR!

<p>I filed a claim with ABSA Insurance for a garage door motor that has turned fualty a couple of weeks ago. The customer service was superb and withing a hour I already had a claim number, and they requested some documents from me.</p> <p>I sent it to the email adress provided, and a couple of days later, they requested that I send them a quote with photograpic proof of the garage door motor.</p> <p> </p> <p>I thought this would be ABSA's responsibility to send someone out to investigate, anyway, got a quotation and photographs and emailed it to them.</p> <p> </p> <p>A week has passed, that I didnt hear anything from them. So I emailed them again and another 5 days has passed, without answer. So I called them today after work. Spoke to a gentleman, he asked me a couple of questions, and then placed me on hold. About 5 mins of holding , the call was redirected a couple of times before the phone was answered by a lady. I told her that I want to know what is going on with the claim, and then "click", she put the phone down in my ear! </p> <p> </p> <p>This completely made me disgrunted! Phoned ABSA again, and guess what?! "Our working hours is only from 8 till 16:30 from Monday to Friday". The operator put the phone down without helping me becuase se wanted to go home!</p> <p> </p> <p>This is completely unaccapetable! I'm considering moving to FNB now. This whole claim has turned from a pleasant dealing to an absolute hell! </p> <p> </p> <p>Please investigate, and get a supervisor to call me!</p> <p> </p> <p> </p>