ABSA Insurance - Pathetic Customer Service

On the 4th November we had an attempted burglary through the garage. Tenant opened a case at SAPS first thing the next morning. ABSA Insurance, after us being with them for 36 years, this being our first claim of this nature have rejected the claim. Justification, no forced entry and in their opinion the damage is W&T. On the side opposite the locking mechanism the garage door has clearly torn away from the railing, but no this is W&T! We asked for the name of the assessor who went to inspect the garage door, still waiting. Tried to contact the complaints centre via the ***number this morning and after holding on for 28 minutes I ended the call. Tried again while typing this complaint and after 11 more minutes I ended the call.<br> Pathetic Customer Service, again demonstrating we are just a number!