ABSA Insurance Pathetic Client Service

After a quite large storm at the end of december 2020, i lodged a claim with ABSA. The assessor came through and did his thing barely looking at anything just wanting to really get done and leave but hey they know their jobs so who am i to judge. MOST of my claim was rejected as 'wear and tear' - you know how stuff is fine one day, massive storm and then its not right but then its 'wear and tear'... Skip a few bits about getting them to reassess and send somebody out and how they choose not to do that but have a 'meeting' internally and come back and still uphold most of the claim as rejected. Fine then pay me out for the portion that has been approved....almost daily mails for close to a month now.....not even an email response. Been mailing the claim consultant ***ca and *** - you know mailing complaints departments you'd expect some sort of help...alas none!

Claim number ***

Its really disappointing to be treated in this manner especially when premiums, etc are paid on time and the service you get in response is underwhelming to say the least.