ABSA Insurance offers no help.

We purchased a home a while back and had recently moved internationally due to a fantastic work opportunity. We decided to sell the home and have since then tried to cancel our home insruance.

I intially sent notice along with the notice of intent to sell to ABSA as they provided both insurance and our bond. This was around June/July 2022. We've since sold the home and the transfer has taken place in September, but has since then not recevied a single response from ABSA. I sent a follow up on the 13th of Septmeber again and had someone send me a single email with no further response. I've now paid the 2nd installment for a property I am not the owenr of and this is making me regret my decision to come back to ABSA after a failed vehicle purchase some years ago.

I can't phone as a phone call costs around R25.00 a minute internationally and I can't spend a R1000.00 to recover R500.00. I just want the policy cancelled.