ABSA Insurance Not Worth It

On 11 December I logged a claim for a leaking roof due to the heavy rains. Yesterday, 10 February I was told that ABSA won't cover the claim due to wear and tear. Not once during these months did ABSA contact me to update me on anything. I phoned 5 times to follow up and every time they said they'll call me back, but didn't. Yesterday the consultant said he will send an email to his Manager to advise about my complaint and that the Manager will phone me back, but still nothing. I also emailed the claims department during this period but they never responded. ABSA fixed the roof in November 2018, 13 months later I am told that it has been a year and that ABSA can't fix their workmanship after a year, because now it is wear and tear. They send out two assessors in this period and this just prolonged the process, causing more damage every time it rained.