ABSA insurance not worth it

i have been waiting for the past 2 weeks for an assessor to contact me with regards to damage that occurred on my property. i have called ABSA's insurance call center on many occasions to query what the problem is. to date the only response i received was that the assessor will call me. how can it take 2 weeks for someone to contact a client. is this the type of service ABSA provides. is this the type of company's ABSA deals with, that have no customer service. at the end of the day ABSA should have taken the responsibility to follow-up as to what is happening as your'll have not received a report from the assessor. it is a big disappointment to receive such pathetic service with a company my family has been dealing with for more than 45yrs.