ABSA Insurance not wanting to repair stove

My built-in stove broke and my Absa Insurance does not want to pay for it, however, the contract says that it is covered. I have never skipped any payment and my bond is already paid.<br> My policy number is ***. What is also unacceptable is the fact that nobody even tried to inform me of this. I waited and waited after the assessor came, but I had to phone them to get the result. The person who came to assess did not even have a proper look at the stove. I have never used my insurance, only for my geyser which broke, and I have had this policy for more than 15 years. I think it is a waste of money.<br> Maria Durand<br> ***