absa insurance not returning calls or simply no response

my email yesterday to absa as well as appointed plumber.

*Re: Claim urgency - Claim number ********** - logged 15 April*

I have tried to make contact on numerous occasions - email and called. I would like to know what the status is of this claim. I called Absa regarding the wall tile and floor fixing etc and they said that they have not received notice from your company yet regarding the completion of the work below.

This needs to be resolved please as I cannot continue to spend 15-20 mins at a time on a telephone call trying to figure out what is going on. I have a tenant who still can't use his shower - and it has been weeks now.