ABSA Insurance - No Response

I logged an Insurance Claim with ABSA on thew 23rd November 2015. The plumber submitted their quote to ABSA and I completed the necessary forms, sent to me by ABSA.<br> Since then, we have not had any feedback or a status update on it for almost 3 weeks. <br> I have called the bank numerous times (either being cut off or directed to an outbound number). <br> I have also emailed the Insurance Division, the complaints division (email and via their site) and an agent directly, with nothing but automated responses. <br> If the plumbing at our home is not repaired, the ******* will merely return and ***** the rest, leaving us with no water supply to the house. It's unacceptable that ABSA is unresponsive and that we appear to have no means of getting in touch with anyone at the Bank /Insurance Division to assist us.