Absa insurance leaves you with no hot water

Absa household insurance is the worst insurance company to have period!

Trying to sort out a warranty claim for a faulty geyser and its gone 1 week now and still no satisfaction. Absa has appointed 4 different services providers, 3 plumbing companies and 1 electrician In the course of this week. It's ridiculous because every time I call the call centre the agents state they have logged the fault but to no avail nothing no correspondence nor feed back. I pay the monthly insurance premium I should be treated as valued customer.