Absa insurance - just don't do it!

We registered a claim with Absa home insurance in May 2020. A warm water pipe bursted in one of our bathrooms. They send out a plumber to assessed the situation and after he submitted his quote to the insurance, we were almost 3 weeks without hot water. The plumbing company assisted us to get Absa to approve the quote. If not we would still be without hot water. Now, after almost 2 months our bathrooms is still in shambles. We can't shower. There is holes in the walls. Where our shower used to be now looks like a building site, even the cat is beginning to think that this is a build in toilet! Absa assigned building contractors to fix our bathrooms, they submitted their quotes, but no, no reaction from Absa. I phone every day, then they tell me some will phone me back, they never do! I have sent them emails, with the photos of our bathrooms, but it just come back, their mail box is full. And every time you phone, you speak to someone else, tell your story from the start and all they can tell you is that Absa must still approve the quote. We are not asking for favors, we are not doing anything *******, ABSA even told us they will only replace the tiles on 2 walls in our bathroom walls, so we have a choice. We just have to pay for the other 2 walls ourselves, or have a miss match bathroom, that looks totally bizarre! We also don't want marble tiles or some silly expensive stuff they don't want to approve. We have very strict rules. All we want is fairness and the service they promise when you so stupidly take out the insurance. We have been paying this insurance for 18 years, we never claimed and I can promise Absa, this is not my first choice to go by to change my bathrooms. I think Absa proved to us that insurance companys is just talk, and no deliver!