ABSA Insurance just dont care

Claim ***

On 6 February 2023 we lodged a claim with ABSA Home Owners insurance. A contractor was appointed in May and proceeded to do the work. After nearly 2 months the work had not been completed and the standard of work done was exceptionally bad. For the past month and a half now we have been waiting for ABSA to respond with a viable solution with no end in sight. After being requested to get our own quotes for remedial work - which we did totalling R130k, ABSA came back with an assesment from an assessor who barely spent 20min on site totalling R12k. We are not getting any answers or feedback or viable interest shown in the project. What makes this worse is the fact that since February we have been sleeping on our couches in the lounge as no rooms are ready for oocupation - this includes our 3 year old daughter. The emotional damage being done is absolutely disgusting.