absa insurance is disgracefull

As a Absa home loan client,i reported a terrible roof leak at a property of mine on the 10th of July 2015.I clearly notified the call centre consultant of all the particulars of my tenant for access purpose as well as all my details so the necessary contractors can communicate with both of us for access. I also indicated to the consultant that heavy rains were scheduled the following week,so I would like to get this problem attended to in the quickest possible way.<br> <br> 2 weeks had passed,and the heavy rains had come,my ceilings caved in,my tenants tv and cabinets were ruined,and my wooden floors have been damaged.I have called Absa over 6 times regarding the above,yet to date I have received no feed back or support from Absa!!<br> <br> I have insurance on numerous other propertys of mine through different insurers, and I can gladly say I have never received such terrible service from any of them.<br> <br> I am now consulting with my attorneys,to seek a way forward.<br> <br> STAY AWAY FROM ABSA,THEY ARE *******S!!!