GL
Gerhard L
1 reviews | Active since Oct 2020
01 Aug 2022, 11:31
Absa insurance is bad
I am very sorry for getting Absa home insurance. I had to replace my geyser and ASA sent out plumbers to fix it. Those plumbers installed a dud geyser. I phoned Absa 3 times and they never got back to me. They are as *********** as the plumbers they employ. If you want insurance, go to Outsurance. Stay away from Absa.
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Replies (2)0
Replies (2)
Absa's replyOfficial
01 Aug 2022, 12:44Dear Gerhard Laubser Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's reply01 Aug 2022, 12:44
Official
Dear Gerhard Laubser Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
03 Aug 2022, 16:15 Dear Gerhard Laubser
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply03 Aug 2022, 16:15
Official
Dear Gerhard Laubser
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***7.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care