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muaaz J
1 reviews | Active since Dec 2014
12 May 2023, 08:45
Absa insurance is a joke!
Absa short term Insurance service is shocking. My parents put in a claim 3 weeks ago, to date not one call from Absa. When you call the call center they either place you on long hold or cut the call. You get through, ask for Management, you cannot speak to them as they working from home. Does working from home now become the way to hide from customer service?
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Absa's replyOfficial
12 May 2023, 12:47Dear Muaaz Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Vanessa CroweGroup Customer Care
Absa's reply12 May 2023, 12:47
Official
Dear Muaaz Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8 Kind regards,Vanessa CroweGroup Customer Care