ABSA Insurance Inertia

I am insured with ABSA Home Insurance. The geyser in my house burst a week ago. I submitted a claim with ABSA Insurance. They send out a plumber who informed them that the geyser is still under guarantee. They informed the original provider and then just left it at that. Nothing has happened since then and I have received no feedback from them. When I phone the call center the answer is always the same. They will contact the original provider. Then everything goes quiet and nothing happens until my next call. My advice to potential clients is to find an insurer that is actually interested in providing a service to it's clients.