ABSA Insurance - ***********, slow - Claim ***

After submitting an insurance claim for a damaged garage door 2 months ago, I'm still waiting. They've sent two assessors. The first of which apparently logged my broken garage as a cupboard door after which nothing happened after a month. The second assessor came a month later and now 3 weeks after that still nothing. Absa, are the contractors you send as *********** as you? Or are you just going to send new assessors until they give you the report you want so you don't have to actually do your job and fix my garage? Your call center agents are mostly helpful (when they actually log the call and their actions taken) but each time I'm told I'll get a call back but nothing. Your feedback is abysmal. 2 months and I haven't been called back once. Pathetic. Even for the pathetic standard of service we expect in this country, you seem to be able to take incompetence to a new level. Well done! You get first prize for inability!

While I'm here, regarding a different claim ( ********** ), why didn't you tell me straight away that power surges aren't covered by you? You first tell me you'll send assessors, 3 weeks after which I hear nothing you tell me you don't cover power surges. Why not tell me immediately? Why make me wait 3 weeks with half the house with no power? Oh yes, you're useless and you don't know what you're doing...