ABSA insurance geyser claim

Geyser issue reported on 25 September. Plumber came out to fix. Now there is another issue with the circulating pump not circulating water. Geyser not functional. Every day I have been on the line with ABSA where they have send out the plumber again and again. Plumber does not have the experience to fix he issue. ABSA not recording all the calls and noting the issues that I still have. No paper-trail of the reports. ABSA does not follow up to confirm whether the claim was completed

Will be a week and counting.

Same experience on numerous previous occasions