ABSA Insurance Fail to deliver

I suffered severe structural damage to my property during the October storm in the West rand. ABSA informed me via email that they will assist with the claim. I informed them that I am abroad and will only be able to attend to it once I am back which was the 26 of October. After sending my claim form I did not heard from ABSA for a couple of weeks after which I contacted them again, only to find out they can not find my claim. I again sent the claim through and waited. I the proceeded to gather my own quotes for the repairs. I again requested assistance a week later, which was again ignored. After this I logged a bad service call on their reaction line. Action was then taken and an assessor was sent to assess the damage and a contractor came to draft a report. After asking the assessor what the status is on 23 November he informed me that he recommended a cash in lieu settlement to the amount of the quotes I have submitted. I again contacted ABSA for progress the following Tuesday and left messages for the claims coordinator (Lionelle van Rooyen) and his superior (Aretha Sebapu) to contact me. On the Wednesday 29 th November I received a settlement offer of 69% of the quotes submitted. I asked them to explain the amount offered. To date I have not received an answer.