ABSA INSURANCE EPIC FAIL

To whom this may all concern.

Claims numbers: *** & ***. The one claim have been appointed to a Mr Duduzile Puso, from whom I have heard NOTHING thus far. As a former ABSA staff member I would’ve at least left my personal email for the customer to contact me directly or worst case scenario give a direct phone number. John Schuurman *** was listed as the alternative contact and was also the one to allow the initial contractor to come assess the damage.

I have already sent an email with a 48 hour notice period in which I give contact details of myself or a proxy (contact person) as stated in the claims form online; after which I would escalate the matter.

The initial lodge of the first claim was around the 16th of June claims number: ***, a contractor came out to assess the damage and thereafter I haven’t heard a word from the bank.

After this post I will try and explore my last avenues of going to the branch and then ombudsman.

I await your response urgently.

Brent