SR
Shirley R
1 reviews | Active since Nov 2019
25 Nov 2019, 11:10
ABSA insurance
Hello Peter. My name is Shirley RAMABODU, I am a homeowner and insured by Absa home loan insurance. My Geyser burst yesterday and I bought parts for R1820 and labor cost me R1500. I called Absa insurance today to put a claim and I was told that I will get R500 for the Geyser repairs with is not even half of what I have paid for. Please, I need help
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Absa's replyOfficial
25 Nov 2019, 21:17Dear Shirley
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply25 Nov 2019, 21:17
Official
Dear Shirley
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management