ABSA insurance

After reporting flood damage in May 2022 which included movement on our property that caused bathroom tiles to shoot up and crack, damaging the shower enclosure and also a sinkhole in the pool paving that I had to fill in in August as a temporary measure because my grandson was having his 10th birthday party. An assessor told us that there had definitely been movement from the floods as there were new cracks in walls etc. We still have no resolution to our claim. Numerous assessors, countless calls to ABSA Insurance department, emails, monthly sms's stating that our claim is being validated and we will be contacted with 3-4 days, promises each time I called. On the 14th Oct I called and asked for a supervisor who listened and said she'd contact me by close of business... No phone call. I called the complaints department on 24th Oct and was told that I'd have a call by the end of the day....no phone call. On Friday 28th Oct I again called and was, again promised a call with a resolution. The consultant who did call, proceeded to tell me that our claim for CCTV cameras and a gate motor was partially declined???!!!! I cannot tell my story one more time, I cannot deal with this level of incompetence and sheer ignorance from the company that handles all our finances. I cannot comprehend this kind of mess, I am completely and utterly shocked and dismayed and will definitely be canceling and taking my R21, 000pa premium to a company that deserves it. And as I was typing this I received yet another call to say that the claim for the tiles has been rejected but that the CCTV cameras will be covered????!! What CCTV cameras???