ABSA INSURANCE: Dreadful lack of service

<p>Four months ago, on the 7th of March 2017, a pipe burst in our roof. We put in a claim with ABSA insurance. The claim number is: ********** . Since the 7th of March somebody from ABSA insurance phoned once, while I was driving. The person promised to phone back ten minutes later, but never did. Nobody else from ABSA insurance ever tried to make contact with us. Since then we have spent many, many hours (and Rand) on the phone trying to get hold of ABSA insurance to find out about the status of the claim. When phoning ABSA insurance one repeatedly has to endure endless instructions on numbers to press to get to your required destination. When phoning, this process is repeated in cycles untill one again reaches the original greeting and announcements. Obviously, the frustration is agonising. Is ABSA insurance aware of these problems, i.e. waiting for months to hear from them and the fact that it is impossible to get hold of them?</p>