ABSA INSURANCE - DISGUSTING SERVICE!

<p>Centurion, Pretoria, South Africa<br />My geyser stopped working on the 07/07/2017 - no hot water supply. I could not get hold of the insurance the weekend so I contacted my own plumber who replaced all the components of the geyser. Still not working. I had a second plumber out again at my cost and the geyser is still not heating the water. I contacted absa insurance on monday 10/07/2017 they have sent out 2 plumbers and an electrician and my issue has still not been resolved. I have to deal with rude individuals at the call centre who are not helpful and have no sympathy for my situation. As I write this e mail I have been without hot water from the 07/07/2017 to date. I have acute bronchitis and I am having to shower in cold water. I was also not at work on monday and tuesday trying to sort the geyser issue out, r300 airtime later my problem has not been resolved.<br /> <br /> My claim number is 329 08 08<br /> <br /> I have written on absa's fb wall and the administrator has removed my posts on two occasions.<br /> <br /> I have also sent them a message via messenger. I have been communicating with an individual who is full of empty promises - I am still waiting for the phone call from absa regarding, my complaint.<br /> <br /> Your assistance to resolve my problem will be greatly appreciated.<br /> <br /> I am considering airing my story to the local newspapers, that's how serious I am! And seeking legal advice.<br /> <br /> I can be contacted on ********** <p> </p> <p>P.S I also "accidently" found out from the electrical company that the element and thermostant is faulty. however the report that i have received from the insurance is that eveything is all ok! this type of lies is totally unacceptable! i am paying an insurance premium , for what? To be sitting without HOT water for almost a week now!</p>