LN
Lisa N
1 reviews | Active since Oct 2012
15 Feb 2020, 06:02
Absa Insurance customer service is pathetic to say the least
I am still waiting for Absa's response on a claim I put through on 2 January 2020. Whether they were honoring the claim or not, the most appropriate thing would be to inform me accordingly.
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Absa's replyOfficial
17 Feb 2020, 12:34Dear Lisa
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa's reply17 Feb 2020, 12:34
Official
Dear Lisa
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically.
Looking forward to being of service to you.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd